Please read these agreement carefully. The following terms and conditions are applied when using our website or mobile applications, products, and services. By using the website, service, mobile application, and ordering goods, you agree, on behalf of yourself, to the terms and conditions (“agreement”). In addition, you acknowledge that all information provided to us is accurate and current and that you will immediately inform us of any changes to the information you provide to us. You agree that we may use your information in accordance with the Privacy Policy of this Agreement. Moreover, you guarantee that you have the legal right to use our services on your own behalf or on behalf of service beneficiaries.
Pycor Express will never sign for any goods to be paid on delivery.
Pycor Express will never sign for any goods sent by surface mail, or without proof of receipt or tracking.
Pycor Express only accepts and processes goods from one customer with one waybill number issued by one store.
Pycor Express will not be responsible for any loss, missed delivery, or change in freight if the following circumstances occur:
Circumstance 1: The seller issued a waybill number, but the package contained goods belonging to one or more customers, resulting in a customer being unable to claim the other goods.
The customer must contact the seller to ensure that the waybill number used by the seller when shipping is only for the customer's goods.
Circumstance 2: (Customer purchases two or more goods) The seller only provides one waybill number to the customer, but in fact, the seller separates the customer's goods into two or more waybill numbers, causing the customer to fail to claim the other goods.
It is the customer's responsibility to contact the seller to obtain the other correct waybill numbers for claiming.
Circumstance 3: The seller provided an incorrect waybill number.
It is the customer's responsibility to contact the seller to obtain the correct waybill number(s).
Since it takes time to input cargo data, customers are advised to log in and claim their goods one working day after arrival at Pycor Express.
Customers must claim and arrange shipping within 6 months from the date of arrival at Pycor Express. Overdue goods will be destroyed after 6 months.
All first or continued weights less than 1 kilogram (KG) will be calculated as 1 kilogram (KG).
Example 1: If total weight is 0.99 KG → charged as 1 KG
Example 2: If total weight is 1.01 KG → charged as 2 KG
The actual weight and volumetric weight will be calculated by Pycor Express.
There is no limit to combining tracking numbers.
Once the order is confirmed (regardless of status), we will not cancel, add items, or change logistics services.
Pycor Express receives goods daily from 10:30 am to 10:30 pm. The order cut-off time is 4:00 pm (may extend if permitted).
If a customer cancels the order after successful payment, no refund will be provided.
We accept domestic freight on collect basis.
If the address is in a remote or non-commercial area and the customer does not pay the surcharge, we reserve the right not to deliver the goods.
All goods received will be deemed delivered to Malaysia. If redirection is needed to a different country, the fee will be calculated in RMB as follows:
[Warehouse Rent (RM 10) × Days Stored] + [Freight (quoted separately) × Weight] = Transshipment Fee
Note: Pycor Express reserves the right to make the final decision regarding any freight disputes.