Will the weight be shown after the package arrives at the warehouse?
Yes. Once the package is received and checked in, the system will display its weight and check-in time. You will also receive an email notification.
What if the package must be picked up from the logistics provider?
Some large or special packages may require self-pickup due to logistics restrictions. Please contact customer service for details and assistance.
How do I distinguish between general goods and sensitive goods?
General goods include clothing, shoes, books, etc. Sensitive goods include items like batteries, liquids, food, and cosmetics. Please consult customer service to choose the correct shipping channel.
Can I view Chinese courier tracking information in the package list?
Yes. The system will display your Chinese tracking number and courier updates so you can monitor the shipping status.
How should I fill in the declared value and quantity when adding a package?
You must fill in the actual quantity and declared value of each item for customs and shipping safety. Incorrect declarations may lead to delays or extra charges.
What should I do if the package is marked as delivered but not yet checked in?
Please provide the tracking number and contact customer service. Once confirmed, the system will update the status or help you resolve the issue.
What if the package was checked in but got lost?
If the package is confirmed lost after check-in, the platform will investigate and handle compensation based on the protection policy.
🚚 Transportation FAQs
How long will it take to receive the package after paying for freight?
Air shipping usually takes 5–8 working days, sea shipping takes 10–20 working days depending on the destination and customs clearance.
If I pay the freight immediately, when will the package be shipped?
The package is typically dispatched on the same or next day. Holidays and peak seasons may cause delays.
If I choose air freight, do I need to pay tax?
It depends on the destination country’s customs policy. Certain items or high-value goods may be taxed.
What should I do if the package contains sensitive items but is shipped through general cargo channels?
It’s best to contact customer service in advance. Using the wrong channel may lead to delays, returns, or extra fees.
What is the difference between ocean freight (Parcels) and ocean freight (Heavy Cargo)?
Parcel service is for small/light items and usually includes door-to-door delivery. Heavy Cargo is for large or heavy shipments, often cheaper but may require self-pickup or truck delivery.
Where can I track my waybill logistics information?
You can log into your account and check under “My Packages,” or enter your tracking number on the website.
If I choose ocean freight, do I need to pay tax?
This also depends on the customs policy of your destination country. High-value or restricted goods may be taxed.
What is volumetric weight, Free In, and Half In?
Volumetric weight: Calculated by size (Length × Width × Height ÷ 6000 or 5000)
Free In: Shipper is responsible for loading the goods
Half In: Loading cost is partially covered by shipper and carrier
What is the difference between volumetric weight and actual weight? Actual weight is the real weight of the package. Volumetric weight is based on its size. The higher value will be used for billing.